In this edition, Harald Henn and Thomas Maiwald-Immer share their insights on customer communities as a crucial element for building better...
Gone are the days when workers stayed with a single company their entire careers. While there are many positive aspects to...
So, you’re knee-deep in data, spreadsheets, and customer feedback forms, trying to make sense of it all. You’re not alone. In...
About the Author: Nick Jain, CFA is the CEO of IdeaScale, a top player in the innovation software industry. As the chief...
In today’s dynamic and ever-evolving business landscape, one fundamental truth stands out – organizations that consistently deliver exceptional experiences are the...
“Good is the enemy of great … It is the key reason why so few become great” – Jim Collins It...
Summary The most successful brands build their marketing strategies from a deep understanding of the people they are trying to resonate...
Introduction There are several challenges and opportunities when it comes to capturing the true, authentic voice of the customer. Customer Voice...
Introduction There have been many interactions about the promise of how generative AI and machine learning will revolutionize the way we...
